Privacy & Cookie Policies
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system to provide the best online experience possible.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates including information from Herbfacts (www.herbfacts.co.uk) – our online advice portal which provides useful information and articles about Herbal Medicines and Food Supplements.
If you create an online account with us, which includes creating a unique password to access your account details in the future, your name, delivery address, billing address, email (if provided) and phone number (if provided) are stored within our site in order to make the ordering process easier for you next time. We do not store your payment details.
If you create an account, your personal data will be stored on the site indefinitely or until you delete your account or request that your details are no longer stored with us. You can also opt out of any email communications from us or unsubscribe from any marketing emails at any time.
SECTION 2 - CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you give consent for us to collect it and use it for that specific reason only.
If we ask for your personal information for another reason, like sending you special offers by email, we will ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If you opt in and then change your mind, you may withdraw your consent for us to contact you at any time, by contacting us at: firstname.lastname@example.org
You can also send your request by post to:
Nature's Way, Schwabe Pharma (UK) Ltd, Alexander House, Mere Park, Dedmere Road, Marlow SL7 1PD UK
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more information you may also want to read Shopify’s Terms of Service
https://www.shopify.com/legal/terms or Privacy Statement https://www.shopify.com/legal/privacy
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
Unique token, sessional. Allows Shopify to store information about your session (referrer, landing page, etc).
No data held, Persistent for 30 minutes from the last visit. Used by our website provider’s internal tracker to record the number of visits.
No data held, expires midnight of the next day. Counts the number of visits to a store by a single customer.
Unique token, sessional.
Unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.
Unique token, persistent for 2 weeks. Stores information about the contents of your cart.
_ga Stored for 2 years
_gat Stored for 10 minutes
_gid Stored for 1 day
These cookies are part of Google Analytics and allow us to measure information about how visitors use our site. This includes identifying each unique user to our site and details of each page visited. _gat is used to limit the collection of analytics data on high traffic sites.
For further information, please read Google’s overview of privacy and safeguarding data.
Stored for 2 years (apart from NID which is 10 months)
These cookies are set by Google. Google tracks users extensively across many millions of websites. Google uses this gathered data to profile the interest of web users and sell advertising space to organisations based on such interest profiles, as well as aligning adverts to the content pages where its customer’s adverts appear.
Stored for 1 Year. Metrilo is a specialist eCommerce marketing and analytics platform for online stores. We use the service to understand our customers shopping habits and reduce cart abandonment. The cookie set is to override any security restriction based on IP address, so that the service can still function even if your computer is on a compromised network that is otherwise blocked by Metrilo.
Soundest/Omnisend (same company)
These help track whether our emails are successful in converting.
These control the pop-up that ask new visitors to sign up to the emails and records that the user has shut the pop-up down.
These control the option to use Paypal at Checkout.
Turning Cookies Off:
You can alter how cookies are stored on your computer by adjusting your web browser settings. You can set your browser to block or disable cookies, but doing so will limit the functionality of our website and may impact the quality of your browsing experience.
To change your cookie preferences, click the ‘settings’ or ‘tools’ button on your browser or you can find out more at www.allaboutcookies.org or www.aboutcookies.org. To opt out of being tracked by Google Analytics across all websites, please visit https://tools.google.com/dlpage/gaoptout.
Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us at email@example.com
If you choose to request more information you will need to provide personal data to us through this web site.
If you create an online account with us, which includes creating a unique password to access your account details in the future, your name, delivery address, billing address, email (if provided) and phone number (if provided) are stored within our site in order to make the ordering process easier for you next time.
Where you provide personal data to Schwabe Pharma UK Limited the data will only be used for the service you have requested. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
This web site does not automatically capture or store personal data from visitors to the site, other than to log the user's IP address and session information. This information is used only for the administration of the site and in the compilation of aggregated statistics to measure the use of this site.